Check-in

Guest check in time is 2pm.  Early check in is available, however to secure an early morning check you may incur an extra charge.

Check out is by 11 am, late check out can be arranged and may incur an extra charge.

Deposit

In order to secure your reservation we require a 50% deposit of the total accommodation bill. If you intend to settle your account in cash we will require a credit card number to secure the booking.  Guest who do not have access to a credit card will be required to pay a 50% deposit of the accommodation bill prior to their booking being confirmed and the remaining balance upon arrival.

Refunding a Deposit

Refunding a deposit will only occur if rooms are rebooked, refunds will be made by way of original payment method less an administrative fee of $25.00 and if applicable a credit card surcharge of 2% will apply. There are no refunds for partially used accommodation, and we recommend travel insurance.

Cancellation Policy

Cancellation of a booking 30 days prior to your arrival date may incur a $25.00 administrative fee. Cancellation of a booking 30 days or less prior to arrival will incur a 50% tariff of the total booking. Your booking may be transferred to another date within 6 months, subject to availability and rate change.

Cancellation of a booking 7 days or less will incur a full tariff charge and is non transferable; In the event that room(s) are rebooked, a refund will be made; less the administrative fee and associated credit card charges if applicable.

Payment can be made by Visa, MasterCard, or cash.

A minimum of a two night stay is required on a weekend and three night stay at public holidays – other minimum stay periods may apply throughout the year.